The ethos of Finance & Mortgage Solutions (FMS) is based on the concept of Kaizen Daily Measurable Improvements. In business management Kaizen is a Japanese tradition which is now used internationally, modified by each culture to best suit their own business environments. A literal translation of the term is "to become good through change". At its most basic the concept of Kaizen is one of restructuring and organising every aspect of a system to ensure it remains at peak efficiency.
Kaizen is founded upon five primary elements:
- Quality Circles - Groups which meet to discuss quality levels concerning all aspects of a company's running
- Teamwork - A strong company that pulls together every step of the way
- Suggestions for Improvement - Feedback from each team member ensures problems are addressed before they become significant
- Improved Morale - Strong workforce morale is crucial for long-term efficiency and productivity
- Personal Discipline - Each team member's commitment to personal discipline ensures team strength
